Our undertaking to you...

We take a lot of pride in making Papa Figo products the best that you can buy. Please remember that our products are handmade in small quantities, so variation in colour, size, scent, texture and wrapping may be evident between batches or orders. Papa Figo reserves the right to alter or change any product or price without any prior notice.

Allergies – important information

Our products are made from 100% natural ingredients. If you are prone to skin allergies, Papa Figo suggest that you do a test patch before using a product. If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your medical practitioner.

Please note that we do use oils produced from nuts; we would advise any customer who suffers from nut allergies to seek medical advice before using our products.

Payments

We process your payment through PayPal, a world leading Internet payment service provider. After placing your order, you will be directed to PayPal’s secure server where your card details will be processed. You can either use your own PayPal account or enter your payment card details as a PayPal guest. In other words, you do not need to have a PayPal account to order and pay for Papa Figo products. PayPal automatically encrypts sensitive information sent across the internet using SSL encryption technology. We do not process, or hold, any of your payment card details at Papa Figo or on our servers.

Cancellations

Should you decide that you wish to cancel your order you can do so any time after placing your order or up to 7 working days after you receive your order. Please contact us at papa.figo@yahoo.com or on +351 91587 1068. We will ask you to safely return the goods at your own expense and we will then make a refund to you. When returning an item, please make sure that it is sent by recorded delivery, or obtain proof of delivery. If the goods are returned part used, incomplete or damaged, we reserve the right to make a pro-rata reduction in the refund offered.

Privacy

We are a small company and pride ourselves on protecting our customer’s privacy. We will not sell, disclose or pass on, in any way, customer’s email addresses, nor will we endlessly fill your in-box with pointless emails or your letter box with unwanted mail. If you place an order, we may contact you to clarify details and may, occasionally, email you with information about new products or special offers. If you would like to opt out of receiving emails from us, please let us know.

Please read our Privacy Policy.

Your use of our website

Use of this website implies acceptance of the Terms and Conditions on this page. Papa Figo may change the above terms on occasion without additional notification, and your continued use of this website implies that you have noted and accepted these changes. Please read this page from time to time to ensure that you understand and are happy with our current Terms and Conditions.

All material on this website, including photographs, design, text and the products indicated are copyright of Papa Figo and may not be reproduced, copied, printed or transmitted electronically, in whole or in part, without prior permission of the company in writing.

Privacy Policy

This Privacy Policy informs you how we collect and use the personal information (“Personal Data”) you provide in your dealings with Papa Figo.

Papa Figo knows how much you care about the way your Personal Data is used. We are committed to protecting the integrity and confidentiality of your information and act in a careful, sensible manner. We appreciate the trust you place in us.

We may modify this Privacy Policy from time to time without notice. It is therefore important that you regularly review this privacy policy to ensure you are updated as to any changes.

Who controls the Personal Data that is collected?

All Personal Data collected by this website is in the control of Kenneth Walker, owner of Papa Figo.

How is Personal Data collected?

When submitting a form or paying for products on this website, the submitted data is sent to Kenneth. He uses this data to contact you in relation to your enquiry or to process your order. Access to data collected is limited to Kenneth and members of the Papa Figo team who require that data to perform their duties.

Do we share Personal Data?

Papa Figo will not share your Personal Data with third parties without having obtained your permission. We will only disclose your personal information, without your permission or notice, if required to do so by law or in the good faith believe that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on us.
  • Protect and defend our lawful rights and property.
  • Act in urgent circumstances to protect the personal safety of our customers and the public.

Contact Information

We welcome your comments regarding this privacy policy. 

Please email : papa.figo@yahoo.com